PRIVACY POLICY Eazy Storage | eazystorage.net Effective Date: 1 January 2026 | Last Updated: April 2026

1. INTRODUCTION

Eazy Storage (“we”, “us”, “our”) is a self-storage facility located at 5-7 Dunning Crt, Mount Gambier SA 5290, Australia. We are committed to protecting the privacy of everyone who interacts with our business — whether you are browsing our website, making an enquiry, booking a storage unit, or renting with us long-term.

This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs). These principles govern how organisations collect, store, use, and disclose personal information.

This policy applies to all personal information collected through:

  • Our website at https://eazystorage.net

  • Our online booking system (operated by Storman Software)

  • Direct communications via phone, email, or in person

  • Our social media pages on Facebook and Instagram

  • CCTV surveillance at our physical storage facility

We review and update this Privacy Policy periodically. The most current version will always be available on our website.

2. WHAT INFORMATION WE COLLECT

“Personal information” means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true and whether or not it is recorded in a material form (Privacy Act 1988, s 6(1)).

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

  • Full name

  • Residential or business address

  • Email address

  • Mobile and/or landline phone number

  • Payment information (processed securely via our third-party payment provider — we do not store full card details)

  • Identification documents (where required for verification)

  • Business name and ABN (for commercial storage customers)

  • Emergency contact name and phone number

  • Any notes or special instructions included in your booking or correspondence

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address and approximate geographic location (city/region level)

  • Browser type and version

  • Operating system and device type

  • Pages visited and time spent on each page

  • Referring URL (the page that linked you to our site)

  • Date and time of your visit

  • Links clicked within our website

2.3 CCTV and Facility Access Data

Our storage facility operates 24-hour CCTV surveillance for the security of our customers and their stored property. By accessing our facility, you consent to being recorded. We also record gate entry and exit data via our automated access system, including:

  • Date and time of gate access

  • The unique access code used

  • Unit number accessed

2.4 Booking and Account Information

When you book through our online portal (powered by Storman Software), we collect:

  • Booking date, unit type, and commencement date

  • Rental agreement details and duration

  • Invoice and payment records

  • Any correspondence related to your booking

2.5 Communications

If you contact us by phone, email, or social media, we may retain a record of that communication, including any personal information you share during that interaction.

2.6 Information We Do Not Collect

Unless specifically required and with your explicit consent, we do not collect:

  • Sensitive information such as health information, racial or ethnic origin, political opinions, religious beliefs, or criminal records

  • Information from children under the age of 18 (our services are directed to adults only)

  • Full credit card or bank account numbers (payment processing is handled by our third-party provider)

3. HOW WE COLLECT YOUR INFORMATION

We collect personal information through the following means:

3.1 Website Through contact forms, cookie-based tracking technologies, and website analytics platforms including Google Analytics 4.

3.2 Online Booking System When you complete a booking through our online portal, Storman Software collects your information on our behalf as a data processor. We encourage you to also review Storman’s own privacy policy.

3.3 Direct Contact When you call us on 0403 318 441, email us at helloeazystorage@gmail.com, message us via Facebook or Instagram, or visit our facility in person.

3.4 Third Parties In some circumstances we may receive personal information from third parties, including business referrers, publicly available sources such as the Australian Business Register (for commercial customers), or social media platforms when you interact with our pages.

4. WHY WE COLLECT AND USE YOUR INFORMATION

We collect and use your personal information for the following purposes:

4.1 Service Delivery

  • To process and manage your storage unit booking

  • To issue your rental agreement and gate access code

  • To send confirmation emails, invoices, and receipts

  • To manage ongoing payments and send payment reminders

  • To communicate changes to your unit, access, or our facility

4.2 Security and Compliance

  • To verify your identity when required

  • To monitor and protect our facility via CCTV and access logging

  • To investigate incidents, breaches, or disputes

  • To comply with our legal obligations under Australian law

  • To enforce the terms of your rental agreement

4.3 Customer Service

  • To respond to your enquiries and requests

  • To send important service-related notices and updates

  • To follow up after your tenancy concludes

4.4 Business Operations

  • To maintain accurate business records and accounting

  • To manage our insurance obligations

  • To improve our services and website based on usage patterns

4.5 Marketing (With Your Consent Only)

  • To send you information about promotions or new services — only where you have opted in

  • To show relevant advertising on Facebook, Instagram, or Google — only where you have consented to cookie-based tracking

You may opt out of marketing communications at any time by emailing helloeazystorage@gmail.com or clicking the unsubscribe link in any marketing email.

5. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:

5.1 Service Providers

We engage the following categories of third-party providers who may process your personal information on our behalf:

  • Storman Software — Online booking, rental agreements, payment processing, and access code management

  • Google LLC — Website analytics (Google Analytics 4), Google Business Profile, Google Search Console

  • Meta Platforms (Facebook / Instagram) — Social media presence and advertising

  • Bank — Banking and direct transfer payment processing

  • Email / Accounting Software Provider — Sending invoices, payment confirmations, and service notifications

All providers are contractually required to handle your information securely and in accordance with applicable privacy law.

5.2 Legal Disclosure

We may disclose your information to law enforcement, courts, government authorities, or other parties where required or authorised by law, including:

  • In response to a valid subpoena, court order, or legal process

  • Where required by the Australian Privacy Act or other legislation

  • Where we believe disclosure is necessary to prevent a serious threat to health, life, or safety

  • Where disclosure is necessary for the establishment, exercise, or defence of a legal claim

5.3 Business Transfers

If Eazy Storage or any part of its business is sold, merged, or transferred, your personal information may form part of the transferred assets. We will notify you of any such change and ensure your information continues to be protected in accordance with this policy.

5.4 Overseas Disclosure

Some third-party service providers we use (including Google LLC and Meta Platforms Inc.) are based outside Australia and may process your data on servers in the United States or other countries. By using our website and services, you acknowledge that your information may be transferred to and processed in overseas jurisdictions. We take reasonable steps to ensure overseas recipients handle your data in accordance with the Australian Privacy Principles.

6. DATA STORAGE AND SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, in accordance with APP 11.

Our security measures include:

  • SSL/TLS encryption on our website (HTTPS)

  • Secure, password-protected access to all booking and customer management systems

  • Limited staff access — only authorised personnel can access customer data

  • Two-factor authentication on business email and management accounts

  • Regular software and security updates

  • CCTV footage stored on a secured local digital video recorder (DVR) with restricted physical access

Data storage locations:

  • Customer and booking data: Storman Software (cloud-based)

  • Email and correspondence: Google Workspace / Gmail

  • Financial records: Accounting software and secure business files

  • CCTV footage: Secured on-site DVR

Despite our best efforts, no method of electronic transmission or storage is 100% secure. If you have concerns about the security of your interaction with us, please contact us immediately at helloeazystorage@gmail.com.

7. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

Type of InformationRetention Period
Customer rental records and agreements7 years after tenancy ends (ATO requirement)
Financial and payment records7 years (ATO requirement)
CCTV footage30 days (auto-overwritten, unless incident under investigation)
Facility gate access logs12 months
General enquiries and correspondence2 years
Website analytics data14 months (Google Analytics default)

When information is no longer required, we take reasonable steps to destroy or de-identify it securely in accordance with APP 11.2.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your device and remember preferences over time.

8.2 Types of Cookies We Use

  • Essential / Functional — Required for the website to operate correctly (e.g. session management, security). Cannot be disabled.

  • Analytics (Google Analytics 4) — Helps us understand how visitors use our site. Data is anonymised and aggregated.

  • Marketing / Advertising (Meta Pixel, Google Ads) — Enables relevant advertising on Facebook, Instagram, and Google. Only active where you have given consent.

  • Preference — Remembers your settings such as language or cookie consent status.

8.3 Managing Your Cookie Preferences

You can manage, restrict, or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect how our website functions. For guidance on managing cookies in your browser, visit: www.allaboutcookies.org

9. YOUR PRIVACY RIGHTS

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights:

9.1 Right of Access (APP 12) You may request access to the personal information we hold about you. We will respond within 30 days. A reasonable fee may apply where the request involves significant effort.

9.2 Right to Correction (APP 13) If you believe your personal information is inaccurate, out of date, incomplete, or misleading, you may request that we correct it. We will respond within 30 days.

9.3 Right to Complain If you believe we have breached the Australian Privacy Principles, you may make a complaint. Please contact us first using the details in Section 12. If we do not resolve your complaint to your satisfaction, you may escalate to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Post: GPO Box 5218, Sydney NSW 2001

9.4 Right to Withdraw Consent Where we rely on your consent to use your information (such as for marketing), you may withdraw that consent at any time by contacting us at helloeazystorage@gmail.com. Withdrawal of consent does not affect the lawfulness of any prior use of your information.

9.5 Right to Anonymity (APP 2) Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, if you wish to book or rent a storage unit, we are required to identify you and cannot provide those services anonymously.

10. CHILDREN’S PRIVACY

Our website, services, and storage facility are intended for individuals aged 18 years and over. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at helloeazystorage@gmail.com and we will promptly delete that information.

11. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites and services including Storman Software (our booking portal), Facebook, Instagram, and Google Maps. These third-party sites are governed by their own privacy policies. We have no control over their practices and accept no responsibility for them. We encourage you to review the privacy policy of any external site you visit.

12. HOW TO CONTACT US

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Eazy Storage 5-7 Dunning Crt, Mount Gambier SA 5290, Australia Phone: 0403 318 441 Email: helloeazystorage@gmail.com Website: https://eazystorage.net

We aim to respond to all privacy-related enquiries within 5 business days and to resolve all complaints within 30 days.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page and publish the revised version on our website. We encourage you to check this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. GOVERNING LAW

This Privacy Policy is governed by the laws of South Australia and the Commonwealth of Australia. By using our website or services, you submit to the jurisdiction of the courts of South Australia and the Commonwealth of Australia.

This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Last updated: April 2026.